Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in William Henry products?
We specialize in using rare and exotic materials including fossilized dinosaur bone, meteorite, hand-forged Damascus steel, and ethically sourced hardwoods, paired with precious metals and gemstones.
How long will it take to receive my order?
Standard domestic orders typically ship within 2-3 business days. Delivery times vary based on your location, but most customers receive their items within 5-7 business days via insured ground shipping.
Do you offer a warranty on your jewelry and tools?
Yes, every William Henry piece is covered by a limited lifetime warranty against manufacturing defects. We take pride in our craftsmanship and stand behind the quality of every item we create.
What is your return policy?
We offer a 30-day return policy for items in original, unworn condition. Please note that custom-engraved or personalized items are final sale and cannot be returned.
How should I care for my William Henry piece?
We recommend avoiding harsh chemicals or ultrasonic cleaners. Use a soft polishing cloth for metals and a light coat of mineral oil for natural wood or fossil components to maintain their luster.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the value of the order.